If the problem persists and you are in need of requesting a password reset for your device, please click on the link below and fill out the form provided: Please fill out each section of the form and provide as much information as possible regarding your claim.
)of the order if the purchase was made directly from Amcrest. Also, throughout the process, please keep in mind to keep passwords numerical and only up to 6 characters. If you want to wipe out all the information in the HDD (Hard Disc Drive), just use the DVR menu, go to the. We also do provide weekend support until 5:30 PM CST on Saturdays and Sundays. - An image of the receipt or invoice for your purchase. If you look at the back part of the Amcrest DVR you can see a small green connector than can be used to control a PTZ (Pan, Tilt, Camera). So there's a chance to still keep the data. This reset procedure does NOT work with the  Amcrest DVRs that use the HDCVI cameras (high-resolution analog cameras). If you do not have a monitor connected to it, it will be necessary to have a temporary one connected to do this process.

After resetting the DVR to factory default, the resolution can come back to  VGA and perhaps your monitor is not compatible with this low resolution. It's very important to use the correct hard drive for your DVR so you won't lose any data (video) due to recording failures. Passwords provided based on the date of the system. If you are requesting a password reset you will be required to provide proof of ownership. We also do provide weekend support until 5:30 PM CST on Saturdays and Sundays. It can also be found on the timestamp of each camera frame if enabled. This reset procedure works for the Amcrest 960H DVR and takes it to the manufacturer default settings, so you can use the original password. While creating a new password, it is recommended to select a password that is a minimum of 8 characters. Have you attempted 123456 for the password?

Sometimes, you can face some problems after resetting a DVR. Amcrest DVR and NVR - Password Reset Request Form When completing the form, for security purposes, it will be required to provide a proof of ownership to help prevent unauthorized access to your device. If you have any questions or are having continued issues filling out the password reset form you can reach us by phone at 888-212-7538 or by email at support@amcrest.com and we will be happy to assist you. How To Install a Hard Drive (S3 Series NVR), Loop Recordings Setup (Overwrite HDD) (NVR). Please provide a screenshot (.jpeg, .png, etc. Just in case you need to install such a camera in your property, just read the following article to understand how the setup is done. Once verified, we can then send out the passwords to perform a reset. Press and hold this button until you hear a "beep" sound; Wait until a Setup Wizard shows up on the screen; Create a new password for the DVR's admin account; Follow the Setup Wizard to finish the initial setup.

Power Cycle - To power cycle the device, please remove the device from its power source and allow the device to shut down. Note: You MUST have direct access to the device, an internet connection, and a monitor connected to your DVR or NVR. Step 2: In the web UI, navigate to, Setup>>System>>Default Settings>>Default Settings. Password Reset - If the problem persists, you can fill out a password request form. In this article I explain how to reset the Amcrest DVR If you lost the password and don't know how to login as administrator. Change the resolution in the monitor to VGA or SVGA to match the DVR's factory default resolution. and takes it to the manufacturer default settings, so you can use the original password.

Step 1: Please click the lock icon in the system log in screen: Note: This will only be applicable if security questions were set up prior to the password reset request. If you want to wipe out all the information in the HDD (Hard Disc Drive), just use the DVR menu, go to the storage settings to format the disc. Please also provide a screenshot (.jpeg, .png, etc.) It's a simple process, you can execute the Amcrest 960h DVR factory reset in only a few minutes to restore the password. If you have any further questions or concerns regarding a Random Code or further insight on password reset procedures for your box, please feel free to reach out to us as well at 888-212-7538 during our business hours (Monday through Friday 8:00AM - 7:30PM CST). We ask for customers to submit a proof of ownership before we can give out any password resets. identical to avoid any future account lock issues. Please fill out each section of the form and provide as much information as possible regarding your claim. If the file is too large, it is advisable to either take a snip of the image, crop it, or resize it to fit this criteria. Check the cable connection between the DVR and the monitor to make sure everything is OK. Make sure you are using the correct input on your monitor, use the remote control to select the source.
3. This should take approximately 45 seconds to complete. For security reasons, we ask for customers to submit a proof of ownership before we can give out any password resets. Note: You MUST have direct access to the device, an internet connection, and a monitor connected to your DVR or NVR.

In this menu, you will be asked to confirm a series of security questions. In the meantime, here are a few quick steps that can help you restore your password without having to proceed with a password reset.

Note: Symbols and special characters will not be not be functional during password set up. You can find more information about the Amcrest DVRs and products on the official website: If you look at the back part of the Amcrest DVR you can see a small green connector than can be used to control a.

Wait to Unlock - Initially, the DVR/NVR will be locked for a duration of 60 minutes. Amcrest UltraHD 4K (8MP) Outdoor Security IP Turret PoE Camera, 3840x2160, 164ft NightVision, 2.8mm Lens, IP67 Weatherproof, MicroSD Recording (128GB), White (IP8M-T2499EW-28MM) We recommend all customer to use this feature and can be set up at any time after the password is restored.

This may be different from the actual date. Step 1: Please locate the "Forgot Password" option on the System Login screen: Step 2: Once initiated, you will receive a "Random Code". - A screenshot of the email confirmation with purchase information included. Once complete, plug the camera back in with its power supply and allow the device to boot back up. You can find more information about the Amcrest DVRs and products on the official website: https://amcrest.com and the YouTube channel. Step 2: Once the icon is pressed you will then be taken to a "Reset menu". For efficiency purposes, it is highly recommended to have each password associated with the device, such as Amcrest Surveillance Pro, the Amcrest View Pro app, etc. When completing the form, for security purposes, it will be required to provide a proof of ownership to help prevent unauthorized access to your device. Next, you will be prompted to add a new password and confirm it: If the problem still persists and you are in need of requesting a password reset for your device, please click on the link below and fill out the form provided.

After these steps, you will be able to see a video signal from the DVR and then change the DVR resolution to a higher resolution to match your monitor.

After resetting the DVR to factory default, the resolution can come back to. Have you attempted admin for the password and username? To reset the Amcrest DVR just follow the steps: After following these steps, your Amcrest DVR will be ready to work again.

After the 60 minutes have passed, you will be given another round of password attempts to enter in the password correctly. This random code will need to be supplied to the agent so that they can generate the Super Password for your device. The password can contain a combination of upper and lower case letters as well as numbers. Please feel free to reach out to us as well at 888-212-7538 during our business hours (Monday through Friday 8:00AM - 7:30PM CST). If you are requesting a password reset, for security reasons, you will be required to provide proof of ownership. Please note, password resets on a 960H/650 TVL/Qcam product, will have to be conducted over the phone since the random codes given change every 15 minutes.

According to the manufacturer, all data stored in the DVR are wiped out during the reset process. of the order if the purchase was made directly from Amcrest. For more information. Please enter the email address for your account. Just open your Amcrest DVR and look for a reset button located close to the processor heat sink (see the picture below for details).


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