As I said, I've been elevated to some advanced tech support in the past which can fix the problem instantly for a couple of days. Is it a problem with fast roaming on mesh systems ? Verify the audio streaming and recording toggle in your app is turned on. Ring devices require a wireless internet connection for operation. In the meantime I wouldn't recommend this system to anyone as it's been very frustrating. When you opened your Ring app to view the event, you got a blurry screen with a message that the app was having trouble connecting to the Ring device.

If not, connect to a wifi network via your device Settings on your mobile device to strengthen your signal. Now, all but one camera works well, even one with a RSSI of -66 to -70. That's why it's important to test your internet speed in the area around your Ring device. There are several possibilities. Ring App is Having Trouble Connecting to the Ring Device and Showing Video You may have recently received a notification on your mobile device of a motion event in your Ring app. I had hooked it up to a Linksys extender 2.4 GHz. My Wifi connection is strong (300+ down 35+ up) and tested as well connected with device RSSIs at -33 and -52 (for what it's worth the doorbell is further from Wifi with worse RSSI but works fine). This article will help you keep your Ring Stick Up Cam working its best. How do I fix this? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To test your internet speed, do the following: As a general rule, most Ring devices function best when upload and download speeds are around 2 Mbps or greater. turn off Wifi and attempt to use on LTE (iPhone 11).

It's not your camera. I’m moving and I want to take the Stick Up Cam with me and install it at a new location. Be patient and the device will tell you when the update is complete. To check the strength of your wifi signal, do the following: If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.)

Everything with the stickup cam works fine.

If you are working on your computer or gaming a lot, you are more likely to see and hear alerts from the Ring …

My firmware is up to date. Try another outlet. Have some issues still where live view goes to a black screen, however if I disconnect and reconnect after a couple of tries it works fine. The Ring Stick Up Cam. Feel free to share any further observations you have, as well as reach out to our support team for more in-depth troubleshooting. I go straight to live view on my wifi or mobile within 6 seconds. When i connect to a Ring wifi extender, the issue is not happening. Overnight I noticed that none of my stick up cameras are working. I have had the EXACT same problem with my RING Stick Up Cam.

What’s going on? Ring doorbell which is further away from the router works fine. On the Device Health screen, look at your Signal Strength under the Network section. WHILE my RING DOORBELL works fine, and my GOOGLE NEST protects work fine and all other devices also. Hold the setup button on the top of your camera for twenty seconds, wait a minute, then test audio again.

This could be isolated quickly and directly with our support team here to determine if this is a device issue or a network issue. To learn more about the most common causes of your Ring app not connecting to your device, and how to fix them, read the article below. To end the Live View, tap the red button. This article will help you keep your Ring Stick Up Cam working its best. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Hi @mccaskillda. Its a firmware issue. Not even from within the wifi network, but also not with 4G. Switching networks for the device, whether this is from 2.4 Ghz to 5.0 Ghz (if possible for device/network to connect to), Switching from connection to a router to a mesh system/Chime Pro/extenders and vice versa, Ensuring you have proper speeds. How do I fix this? How do I fix this? I also purchased three TP-link Wi-Fi extenders which work on dual band with strong signals. My Stick Up Cam shows as offline. If you are experiencing poor audio or video quality during a live view, but your recordings are fine.

This article will give you step-by-step instructions that will show you how to watch a live video stream. I have numerous types of Ring devices : Ring bells (both working perfectly), wired POE Ring camera (working perfectly), Ring stick cam x 3, battery powered, solar powered and plugged, none were working properly.
I just finished setting up my Stick Up Cam and the device informed me that it needed to update itself. When it comes to the Live View not connecting/working on the Stick Up Cam 3rd Gen, or any of the cameras, it may not work on one device while it works on another. I just finished setting up my Stick Up Cam and the device informed me that it needed to update itself. I have a job in the ICT, i know what i am doing.

My troubles started almost immediately. No. Contact support if the issue persists. It has done this with 2 cameras so ring have sent me a chime pro as they think it might be an unheard of router issue. If not, try another outlet. The doorbell works fine and will instantly show live feed when I access it in the app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sorry to hear about this experience, neighbors! "Internet speed" in this context is the measure of how fast your wireless network uploads and downloads data. The Stick Up Cam isn’t working after I plug it in. Be sure you are comfortable using these features before trying any of these solutions. What do I do?

Thank you everyone who has submitted comments regarding your problems. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Click here to find out more about the Rapid Ring app. ... Ring Stick Up …

Check to make sure your Stick Up Cam is powered on and plugged in.

. I'm in the US. I just purchased four Ring outdoor stick up cameras and the solar panel plug-ins.

Check the following items. I hope this helps!

Accessing the Live View on your Ring Stick Up Cam is easy. Go to your Ring app and tap on the three lines on the top left of the Dashboard screen. The Stick Up Cam’s sound quality is not good. Testing on wifi only, and cellular data only, was a great step to take and is recommended to try periodically in order to observe differences in results depending on where you are or how you are connecting. Before trying to adjust your router, read through the Poor Video Quality Troubleshooting article. But if you open the app, press live view, it wont load. Next, hold the setup button for 20 seconds. I recommend trying a soft reset of the camera.

Stick up cam live view not working Installed a stickup cam on 1/26/2020 and live view is not working, just states device activating and then times out. Whatever is wrong has to be a problem with the camera. I first started hooking up my 2 floodlight cams a year ago. Something else you can try to improve your connection speed when you want to do a Live View is to download the free Rapid Ring app. The diagnostics i was able to make is that this is deffintly a connexion issue. Rapid Ring app is a "light" version of the Ring app that works in conjunction with your current app so you can get to your Live View faster. Really getting frustrated. Hi have exactly the same problem.

Ring app is up to date. Tap the blue Live View bar. The Stick Up Cam’s sound quality is not good. What’s going on?

For updated information see our response to COVID-19. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications. What’s going on? Bought a cheap 2.4 GHz extender and the RSSI went to 23, no problems since then. What’s going on? Viewing the Ring Doorbell video footage on your PC is often a better solution than using your smartphone or tablet. Be sure to set up your device again as you finish each suggestion to see if it worked. I have a $26 wyze camera that works great and I've never had a problem with it so from now on I … If your camera is facing a window, the infrared lights will need to stay off. or materials in your home such as stucco, brick, metal, large mirrors or glass doors. I also purchased three TP-link Wi-Fi extenders which work on dual band with strong signals. The best first step will be to check the marked solution in this thread, which contains numerous steps to resolve this concern. Intermittent connection to live view is often an indicator of a  fluctuation in resources. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. When I go back to history, all attempts to activate live view have been recorded. Turning Live View On and Off.
What do I do? .

I just finished setting up my Stick Up Cam and the device informed me that it needed to update itself. Are you getting a strong signal on your phone? - The solutions offered in this article require using the advanced features of your wifi router. What’s going on?

Hopefully ring customer service can submit these reports to their appropriate department.

I seem to be having the same problem with my spotlight cam, I noticed this seems to happen a lot when the motion is detected and I get the notification, I go to look at live view and it seems to be stuck on activating device and trying to process the recording rather than go to live view. If either or both of those functions are too slow, your Ring app won't be able to display the video image from your Ring device's camera. Can’t view camera in tha app, says “we are having trouble connecting to your stick up cam” even thought it’s connected to a good wi-fi signal and is supposedly online. Ring devices that stream in 1080p (Ring Video Doorbell (2nd generation), Ring Video Doorbell 2, Ring video Doorbell 3, Ring Video Doorbell 3 Plus, Ring Video Doorbell Pro, Floodlight Cam, Spotlight Cam, and Stick Up Cam Wired/Battery) require at least 1 Mbps upload and download speeds, though 2mbps is recommended for optimal performance. . (719) 960-6842 If this concern persists after trying all the steps we've recommended in this thread, please give our support team a call at one of the numbers available here.

Assuming that your mobile device is getting a good signal from the internet, you may want to check out your internet speed. The new one had Exactly the same problem.

The one you’re using may be faulty or associated with a light switch. I've tried everything and tech support just tells me to try things I've already done a dozen times. If you are experiencing poor video/audio quality with your devices connected to the 2.4 GHz frequency, it could be due to this congestion. In rare cases, however, this can be caused by settings in your router. I've got a ring alarm, a ring doorbell, and the two stick up cams. People like myself benefit from reading issues that have been reported by other people and helped me realize we're not alone in our customer complaints. To determine whether or not the poor video or audio quality is caused by low upload speed, run a speed test from your PC or mobile device while connected to the same wifi access point to determine if your network can support Ring devices. The blue number in the second column is the upload speed.

If you are experiencing poor audio or video quality during a live view, but your recordings are fine. Before trying to adjust your router, read through the, Poor Video Quality Troubleshooting article. How to View Your Ring Doorbell Using a Computer. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT.


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