Have you had it charged for at least 8 hours before disconnecting the device from the charger? The blue light will come on when the device is "on," whether that be from a Live View, motion event, or ding at the Doorbell. We're taking additional steps to protect our team and help reduce the spread of COVID-19. If your device does not automatically reconnect, try completing a setup from scratch. Also, is this solid white light on all the time, or only when you perform a certain action? Also, is this solid white light on all the time, or only when you perform a certain action? Hey @Moondog!

I am trying to set up our Ring Doorbell and I complete the setup and it tells me it is connected to the app and then the circle continues to flash with a full white light which supposedly means it is updating software however it has been doing this for 2 days! Its hard wired. Regular Ring doorbell. What Doorbell do you have? The device has both AC power and a fully charged battery. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Hey @RIckypaul99, what kind of Doorbell do you have? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello, I am trying to set up my Ring Doorbell 2 and when I press the setup button I get nothing but a solid white light. I hardwired the doorbell and I have a solid white light but it doesn't ring the app or the house door bell. Also having the same issue, did you manage to resolve it?? This flashing white on your Ring Doorbell can either indicate an issue with your WiFi connection or that your battery is running low. Attaching a picture or video will help tremendously! Nevertheless, could you try resetting the Doorbell? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The white ring will show on your Doorbell to signal that it is charging, as it is charging the battery from the hardwired connection that you have. What does solid white light on doorbell mean? This has resulted in longer than normal wait times. If you have and it's still not holding a charge, please give our support team a call at one of the numbers available here. Please ensure the device is plugged into a charger while doing this, since this is the traditional Doorbell and not the 2 with the removable battery. The light just stays solid. Are you connecting the Ring Doorbell to an internal chime kit, or just set up on the wall of your home? 3 - Push the reset button - the light stays solid white and will turn off after counting to 15 but I keep the button pushed until 20. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. The problem here appears to be that the actual Ring never completes the set up, though. Is the device showing as online, connected and with a good RSSI in the Device Health page? Even though the Doorbell is using the power from the internal battery, since it seems like you have it connected to your internal chime kit, this is the reason why it is showing as hardwired. Once I release the button it goes right back to a solid light. When the left side of the Ring is flashing white, this indicates that there’s an issue with your internet connection.

@jillianhiscock Ok awesome, thank you for clarifying that for me! Let me know if you reach back out to support, and if not, how the setup for the Doorbell will be so I can understand the environment better. I can try to assist further here, but we may run into roadblocks as I do not have your account handy since Community is not a direct line to support. Thanks. We have been having a bug in the app with the solar panel status not showing as it should, so if you do not have a solar panel installed behind your Doorbell, please disregard that section at this time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am having the same problem with setting up my new Ring Video Doorbell! Click here to visit our Contact Us page for more options. I know you would have a lot of questions about Ring device and therefore, I have included a lot more information regarding flashing lights, resetting the Ring device and fixing up the chime sound. Reset your router by unplugging it for a few, then plug it back in. It does not spin as the app suggests and it fails to connect to the device. @RIckypaul99 This is just an idle status of the doorbell, so just wanted to make sure which one you had.

Left Side of the Ring Is Flashing White.

Is there any known fix for this or a way to factory reset it? That doesn’t even appear to be working. You can see the list of compatible chimes for the Ring Video Doorbell here and for the Ring Video Doorbell 2 here. I don’t think it has anything to do with the Chime (which has worked fine in the past and isn’t a concern for me). I have the same problem and can’t figure out a way to fix it. My Device Health page is actually kind of humorous, because it is saying the Power Source is Hardwired (it's battery connected) and the Solar Charger Status is connected (it's not). Hey @RIckypaul99, what kind of Doorbell do you have? As I’m going through the set up, it starts blinking when it tells me it is updating (and can take up to five minutes) and then just never stops. Hey @Chelsea_Ring--would love your help on this. For updated information see our response to COVID-19. The circular light is simply solid white. But it just keeps blinking white. I've reset it (held down the button for like 20 seconds). Plugged it in to recharge and immediately went to a solid white light. On my original Ring Doorbell, you could see the internal red lights when it was detecting motion.

Hardwired under power source just means that it is connected and shows it's connected to the power source from your internal chime kit. I've reset it (held down the button for like 20 seconds).

Everything seems to be working just wondering if the white light stays on all time. It's also not ringing to my Chime, even though it is set up properly in the app.

The white ring will show on your Doorbell to signal that it is charging, as it is charging the battery from the hardwired connection that you have. Now a hole has been cut and it is flushed on a solid surface still connected to the original doorbell (hardwired - we had no issues with the doorbell before adding this one to it). I recommend allowing the battery to charge for several hours before attempting to reconnect it. Only … I have a Ring Video Doorbell with battery (not hardwired). I have a Ring Video Doorbell with battery (not hardwired). Since the hardwired connection is showing in the app and on the Doorbell itself, it's safe to assume that the wiring from your Doorbell to the internal chime kit is proper. Knowing the type of Doorbell will help us identify what your Doorbell is doing. Hey @jillianhiscock. In addition, since you have already been in contact before with our support team, I do recommend maybe reaching back out to them, as the device is still not working as designed for you. Although, if you cannot get the Doorbell set back up on the account whatsoever, our support team will need to be involved again. There are two options as to what a flashing white Ring doorbell can mean. Ring door bell keep showing solid white light when charging and not working. It isn’t charging or even detecting motion. Can anyone help me on what I am doing wrong?? My ring doorbell keep showing solid white light and when charging, but still showing low battery and not working when push the button. My ring doorbell keep showing solid white light and when charging, but still showing low battery and not working when push the button. My battery died (even though it showed 9% still on the app). Hey @SLM0194. There is no Ring Wifi available either. Knowing the type of Doorbell will help us identify what your Doorbell is doing. Also, is this solid white light on all the time, or only when you perform a certain action? If you continue to see this flashing white light on your Doorbell, ... You can ensure your Ring Doorbell is set up properly when the ring is glowing solid white. Hello--having the same issue. Therefore, we may be running into a concern with the compatibility for the Doorbell to your internal chime kit. Hope to hear back soon! I have waited on hold with Support for over 45 minutes twice this week and don't really have time to continue to do that. Sounds like hard reset and resetting to factory settings are the same thing. Really frustrated and not getting much support! The app may show the old battery percentage until the Doorbell is reconnected and refreshes in the Ring app. Occasionally it stops and goes solid blue for about 5 secs and then blue flashing for 20 secs and then back to the white flash. I have the original ring doorbell and have since been in contact with them. Ring Video Doorbell - A full white light continues to flash after it is set up, Re: Ring Video Doorbell - A full white light continues to flash after it is set up. Knowing that this is a replacement Doorbell makes me feel like it may be something with the environment it was in, so if you are trying to connect the Doorbell to an internal chime kit, please let me know.

If you could, next time this is happening, could you please take a recording of this so I could see what you're seeing? The entire circle.

3 - Push the reset button - the light stays solid white and will turn off after counting to 15 but I keep the button pushed until 20. The blue light will come on when the device is "on," whether that be from a Live View, motion event, or ding at the Doorbell.
Can anyone from the tech team tell me the solution? Attaching a picture or video will help tremendously! Hey @SuperJ. If the Ring is spinning white, this means that your Doorbell … Hi, did you manage to fix the issue? The app never says it's hardwired. Thanks. Re: Ring door bell keep showing solid white light when charging and not working. If this does not resolve your concerns, please reach out to our support team for further assistance. My doorbell is unresponsive when charged.

Hey @RIckypaul99, what kind of Doorbell do you have?Knowing the type of Doorbell will help us identify what your Doorbell is doing.

In the event that you may get stuck in the setup, please take a screenshot of where in the app you are stuck. A Ring Doorbell will only stay illuminated if it is hardwired. And as a result...never gets to the point where it allows live view, can’t link to the Chime, etc. Plugged it in to recharge and immediately went to a solid white light. My battery died (even though it showed 9% still on the app). We are using a battery-operated Ring Video Doorbell.

Additionally, a solid white Ring means that your device is hardwired and that it is receiving power, so a battery is not the issue. @jillianhiscock When I am referencing the Doorbell to be compatible to your Chime, I'm referencing the internal chime kit in your home that may have previous Doorbell wiring sticking out that you connect your Doorbell to, not a Chime or Chime Pro from Ring. The Doorbell will have the solid white light when charging, but it sounds like when taken off of the charger that it's not holding a charge. Can anyone from the tech team tell me the solution? Ring Is Spinning White . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When pull out of the charger, solid white light turned off and when push button again and not working. Either you have lost wi-fi connection, or your battery on the device is running low. No need to worry!
Once I release the button it goes right back to a solid light. I'm having the same problem with my ring doorbell i have tried every solution listed on the help page and nothong seems to work i think the only solution to this problem overall is to return the doorbell to the shop i bought it from for a refund. After the reset, give the device a few minutes to reset fully and then try to set up the device again. For this, you will press and hold the setup button for 30 seconds. Wondering how yours was resolved.


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