The only thing they could do is give me $20 off my next order. This place is such a scam. When I got the new lenses, they were awful. Contact lens come from a wide variety of brands including Acuve, Air Optix, Avaira, Biofinity, Biomedics, Dailies, Extreme H20, FreshLook, ProClear, Pure Vision and SofLens. © I was told by 1800 Contacts that because they were not delivered Friday my only option was to wait for Monday because they do not deliver on Saturdays or pick my package up at UPS. Thank you! This company is awful!! I’m ready to throw them out as they don’t stay in my eyes for more than an hour’s time.I will never order from this website again, Super good. I did not have any issues with the shipping or rebate for the contacts. 1800 Contacts, once it’s established your existing optometrist’s credentials, will use an iPhone or Android app to check that your prescription’s still legit. We also have free standard shipping on all internet and app orders, offer free torn lens replacement, and we'll take back any unused lenses if your prescription changes. We know contact lens emergencies happen. It has been a long time since the person who picked up the phone for any customer service issue with any company was able to resolve my issue without transferring me, and so pleasantly! Since those early years, we've worked hard to continue to provide you with excellent service, easy ordering and quick delivery -- all at a fair price. HORRIBLE CUSTOMER SERVICE REP name CLAIRE! In a market dominated by anonymous box-shifters, it’s hugely welcome to be able to humanize the people behind such a large outfit. Thank you!!! I have even included the screenshot to prove this was a four minute fix. Back in Feb 2020, I tried to use the FREE eye exam on the website. Calling my credit card tomorrow to dispute the full amount. I placed an order 2 weeks ago was told last thursday that the order would be shipped out today or at least have a tracking number no reply on email ? In the end I did not order, I just tried to stay calm and said I would call back another time, hopefully when this person was not at work? My contacts arrived, but the rebates are not user friendly: they make it hard for you to do. Bad review I'll post everywhere. My experience with 1-800 Contacts was nothing but positive, fast, and efficient. 1-800 Contacts also ranks 19th among Contact Lenses sites. While I was very happy with my experience of ordering with 1-800 Contacts, another website I tested, AC Lens, won on price. they are on record stating that contact lenses do not cause medical complications and that your eye doctors are fabricating such. I can't say enough about them! Prescribed lenses that dont even fit my eye. Just let us know how we can help. Customer service/ordering online is AMAZING! A week later after printing off a return label dropping it off at USPS store, I'm still waiting for my bank to be refunded, but they have acknowledged that they have the returned merchandise. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher.

Their customer service has always been great in my experience, but I still had to pay 7 dollars for shipping to exchange the lenses for my normal brand. I called for a price match they said it has to be within 7 days of purchased, I received my new order after 10 days of purchase and they did not care at all, they told me in order to get a price match ($100 difference) I must return the complete order back to them and they will resend me the same contacts with the new lower price. I price contact lenses within $0-$5 of 1800's pricing. What’s that customer service number again?

Garbage situation. SEVEN DAYS AGO. 1-800 Contacts has been delivering contact lenses for more than 20 years. Lenscrafters So my eye doctor moved to a target optical because sears optical closed down over here and the prescription he gave me was old and I have -8.00 and he put -8.50 by accident but he prescribes me my color contacts all the time but this website isn't going to know so I just want a refund so I can go in person and purchase my contacts because Idk which doctor is going to be in the new target. Stay safe with our COVID-19 guide. This company is a damn joke and I will NEVER use them again and will make sure everyone I know knows how they are!!! I ordered a different brand of lenses this time around, 1800contacts had given me a free trial lens pack in the past so I thought I'd give them a try because they are a little bit cheaper due to being made by 1800contacts.

Also when I called the next day to cancel my order the website said there order was still being verified, but cust svc told me the order had (conveniently) been sent to shipping already and couldn't be canceled until after I receive it. Share your voice on ResellerRatings.com 154 reviews for 1-800 CONTACTS, rated 1 stars. You call them again and they are "Confused". This is a real time-saver and goes along way to taking the only real sting out of shopping for contacts online. that's about 2-3 complaints per month over a 5 year period. It’s not impossible, but it does feel more complicated than it needs to be and that’s a shame. If it's contacts you should buy, look no more. I ordered contacts paid extra for expedited shipping and never got them. It’s all checked by a real doctor, and within 24 hours you’re up and running with the minimum of fuss. I can't believe this company charged my card on the same day of the order but never bothered to send the contacts. I ordered & paid for normal contact lenses and they sent me the sample boxes. Yes. Visit this website www.1800cont acts.com. he doesn't even fit contacts or check prescriptions.between 2011-2015 about 150-160 legitamite complaints were filed concerning eye doctors releasing contact lens prescriptions. I was upset because they didn't even wait to charge my card, even though they knew they couldn't send it out, and the phone rep told me it would take 3-10 business days to refund my money. It puts a lot of stock in customer service (citing ‘customer retention’ as its aim, not a pretty term) and it does, on the whole, hit the mark.

This company is awful! With 50% off this Ancestry.com deal, you can dig into your past for just $49, At up to $200 off, these Best Buy air conditioner deals are too cool to miss. I am now a true believer. My experience with Lindsey via chat was nothing short of EXCELLENT Customer Service. like this company. Instead it was one promise after the other... "Your contacts should be there no later than blah, blah, blah."

I don't even know how 1800contacts can sell me lenses that don't even fit on my eye. Great hire 1800Contacts! they have no ethical, legal or medical obligation to consumers. You would need to get a daily disposable fitting from your eye doctors office before changing brands. 24/7 availability meant you could order on your schedule -- any day, any time. I have not been able to get ahold of my eye doctor for weeks now due to this pandemic. Shop around. Their customer service is impeccable. Having a toll-free number meant you didn't have to try and fit going to the doctor's office to order lenses into your schedule.

GlassesUSA Future US, Inc. 11 West 42nd Street, 15th Floor, No, good.)



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