Almost closed my account today, and she really didn't care...she was ready to close it...where is the customer service these days???? Complaint or compliment? This bank is probably the worst. 3/21/2019We would appreciate the opportunity to turn your negative experience around by settling this matter to your satisfaction.

I love this Credit Union. I have purchased and refinanced several times in my life and this was the fastest experience I've ever had. Get rates, begin pre approval, and find payoff address online on the website. There's a Credit Union for That.℠. Access banking services like savings and checking accounts with better rates and lower fees. Comment from Branden B. of Transcend Credit Union.

Full details available online on the website. Due to COVID-19, branch hours may be different.

Scott Blessit in collections called and spoke about my account without verifying he was actually speaking to me and disclosed all of my information and had no idea who he was talking to.

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Sign in to your account Welcome back! We have established great relationships with our community and our customers.

Reported me to the bureaus as being delinquent on a personal loan which had been paid in full for several months.

The loan officer did not seem to care in the slightest, did not make any attempt to offer any alternate solutions, it was actually an awkward phone call and ended just as awkwardly. Within a little under a month we were home owners! Please fix your customer service issues please! Serving the community since 1934, Transcend Credit Union (formerly Kentucky Telco Credit Union) has expanded the field of membership to include 25 nearby counties. This credit union should not be rated a 1 even. I called in the morning, 4 hours later I still hadn’t received a call back.

Went to use the ATM on 02/27/2018 & the ATM didn't dispense any cash but my account was charged. Give them a chance.

-Credit Cards She is smart and funny, making the process easy and fun!

Would you recommend this Transcend CU Wyman Main Office location? I can't say enough about this location. I will definitely recommend to friends! Excellent customer service and credit counseling helped me improve my credit score 100 points in one year. Here's a credit union that won't give you a unsecured credit card with a 720 fico score at the time. If I did have an account with them I would CLOSE IT because who wants a bank account where its impossible to speak with a CSR or the Manager if you have an issue. But Transcend, and Lou Ann, made it easy and affordable. I give them 5 stars! 9/17/2019We regret to hear that you had a negative experience and would appreciate the opportunity to restore your confidence with us.

Transcend means going the extra mile, surpassing expectations, and doing whatever it takes to create long lasting relationships built on trust, respect and commitment. Vanessa was EXTREMELY helpful in expediting my application and approval. You shouldn't either. It's the 6th largest credit union in Kentucky with assets totaling $476.2 Million and providing banking services to more than 51,000 members. Numerous credit report errors.

The employees were very helpful and made me feel like family from the moment I walked in. What is the routing number for Transcend CU?Get the routing number, assets, loans, and other financial information. Not only did they refinance my mortgage with no closing cost, they even refinanced my auto loan and lowered my rate by 3% than what I was paying. This was my first ever contacting or speaking with this credit union and my first time ever refinancing a car loan. There's no way to go around this problem, I had to write a check & send it through the mail (which scares the britches off me because the US PS has lost mine (&my whole streets) mail & had one carrier who was just tossing his stuff in a dumpster & the whole neighborhood didn't find out until we started getting utilities shut off or accounts sent to collection, but that's for another rant to another "company". Your address has been updated in the system, however, if we can be of assistance, or resolve any other concerns at this time, please do not hesitate to call (502) 454-9241.

-Mortgage Loans
So thankful for Transcend!! Went in for a car loan and instead of just giving me what I wanted, they looked at my entire situation. Learn more. The experience was nothing like the first time I bought a car when I was treated with respect, listened to, and found exactly what I needed according to my situation. Now we are not perfect and do make mistakes, but we just received a form letter from Branden Bledsoe with the opening paragraph being one sentence stating we are being charged a $10 fee for not letting them know we moved. Best experience ever!! She is always prompt, professional, and courteous.

I love my Shelbyville Road location.

They approved me for my car loan and was able to refinance my mortgage.

I will, my name is Micheal Kautz and I stand behind the folks at Kentucky Telco.

Reviews can help others when choosing a credit union.

So much for thanking us for being a customer and taking out a loan. No complaints and I got a great deal on closing costs.

This time, I don't know if was the language barrier or what, but there were sloppy mistakes made and lack of communication was apparent.
Calculate the credit card payoff months or payment for your current card. Please contact the credit union for this branch's temporary hours. If you're not a member, join. Just closed on our mortgage and I have to say I've never had better service. I've recommended Transcend to everyone.

If they fail to understand this is an egregious error, I will just pay the loan off and this will cost them much more than the $10.00 - I will let you know. Why am i still having monies withdrawn from my account for the vehicle I traded in? If you are willing, please reach out to us at (502) 454-9241 to discuss further. I couldn't be happier! And calling is a joke.

I have never had a negative experience until initiated financing a second auto loan through them recently. Contact the CU from the website or call (502) 459-3000.

This is horrible service.


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