Outage Updates - find out if there's an outage at your address and when power will be back on; Win an Xbox One with Alerts! If power were turned off, Alabama Power would have no idea where the major damage was, and restoration would be slowed. If your meter box (or the pole on top of it) is damaged, an electrician must repair it before we’re allowed to restore your service.

When a major storm strikes, Alabama Power’s computerized system keeps up with the lines and substations that go out of service. Leave one light on inside to tell you when service is restored.

Following a severe storm with widespread power interruptions, customers can report their outages online, via the smartphone app or by calling Customer Service. Alabama Power cannot, by regulation, connect power to a damaged meter box. Providing our customers reliable service is a top priority, which is why we’ve invested time and resources into award-winning technology solutions that have led to fewer outages and shorter restoration times for our customers. AEP Ohio reserves the right to change this Privacy Policy at any time.
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If power has been restored to your entire neighborhood, but you are without power, check your meter box for damage, or call Alabama Power’s customer service at 1-800-888-2726. Learn more about the estimated time of restoration and how we restore power. Prepare for inclement weather and a potential storm outage with our list of supplies, designed to get you through three days without electricity or running water. Our team regularly inspects our equipment, including the utility lines and poles that deliver power to your home, ensuring they can withstand severe weather to prevent outages. If your power goes out, wait 15 minutes after power is restored before you turn appliances back on.

However, no Internet transmission of information is ever completely secure or error-free. A safety hazard is a condition that poses an immediate risk to the public, and can include: Letting AEP Ohio know about safety hazards helps prevent phone lines from becoming overloaded Learn how we work hard to keep the power on and what you can do prior to a potential outage and while recovery is underway. Each county has guidelines that the company must follow in connecting service. Alabama Power customers are only charged for electricity they use. It’s very important to understand an essential fact about your meter box – this important part of your electric system does NOT belong to Alabama Power. Also, turning off all the power ahead of a storm creates a huge safety problem after the storm passes.

Recovery. If your entire neighborhood loses power, Alabama Power already knows about it. A strong storm can cause widespread damage and power outages. PowerOutage.US is an ongoing project created to track, record, and aggregate power outages across the united states. Want to view all power cuts that are affecting our region. In warm weather, turn your air conditioning down. Do not use generators indoors.

Maintaining the system Need help? See which areas of Houston are being affected with this interactive map. If it is crucial for you to have power to treat a life-threatening condition, please also call our Customer Service line at 1-800-888-2726 to let them know about the situation. The company knows where the power is out, because its automated system alerts a technician when a line goes off. It’s also why we have a 99.98% reliability rating. Current power outages. Find your location to see outage status, cause and estimated restoration time. Text Out to 759677 Call to report an outage. You just answer a … We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or. If this Privacy Policy

Purchase a battery-operated charger and keep it fully charged at all times. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each.

You can feel tremendous frustration at this restriction. Stay up-to-date on the latest weather and news. If your home or business floods, we may not be allowed to restore electric service until city or county code officials make an inspection.

As a general rule, a licensed contractor must make repairs and an inspection permit must be issued by the county before Alabama Power can restore electricity to a damaged structure. Explore map Close. The meter box belongs to the customer. All underground lines must come out of the ground somewhere. Food will stay frozen in a fully loaded freezer for two to three days if the door is closed. In a half-full freezer, food will keep 24 hours. Cool or heat your house. It’s understandable – after anxious hours waiting for power to be restored, who wouldn’t be frustrated by an even longer wait? In cold weather, turn your heat up. Keep you and your loved ones safe during a power outage. Tell us your state so we can offer more relevant content and personalize your experience. We put lines underground at the customer’s request. Our restoration team works hard to make your outage as brief as possible. Enroll in alerts to be eligible to win. In particular, e-mail sent to or from AEP Ohio may not be secure. During the cold months, keep a supply of dry wood if you have a safe fireplace available. Because it is costlier — up to 10 times more expensive — to put lines underground, the customers who want it have to pay extra for the installation.

The first consideration – for both the county and Alabama Power – is protecting the homeowner’s safety. If we're aware of your outage, you‘ll see one of the following icons displayed on the map. Not all customers in this area will be without power.

Cook with a camp stove, fireplace or can of Sterno (cooking fuel). Know how to weather all types of Alabama storms. In addition, we may use elements of this information in the following situations: AEP Ohio uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. This is valuable knowledge because the company knows where to begin restoration once it is safe to do so. This policy was last revised on December 13, 2017.

Know the dangers caused by generators – carbon monoxide poisoning, fire, electric shock – and how to prevent them from happening to you. No. During an outage, our system can sense the location of the outage, automatically reroute power and restore service to our customers.

Outage locations are generalized to protect customer privacy. Please review this Privacy Policy before DO NOT plug your generator into your household’s electrical wiring.

Has a storm caused outages in your area or are there local electrical repairs? If you would like to update your personally identifiable information or if you have questions Charge your smart devices prior to the storm if you have advance warning. If phone service is available, report the power outage to your local power company. You can hold onto temperatures for as long as 48 hours. Prepare your home, business or car for severe weather. When will the power be back? Text your outage report. Learn what to do in case of an outage. Grid resiliency and security Subscribing to I&M alerts gives you instant notification for: Billing & Payments - avoid late payments and disconnection; This helps our crews know when repair work is successful. But we do encourage customers to also report their outages on our website, their Alabama Power smartphone app or by calling us at 1-800-888-2726. In situations where power cannot automatically be restored, this technology helps identify trouble spots on the grid, allowing to efficiently deploy our crews and drone technology to these areas so that they can assess the situation and restore service as quickly as possible. You can report an outage using the button or text OUT to 759677. Keep your refrigerator and freezer doors closed as much as possible. Flurry’s privacy policy governs the use of this information.

Also, AEP Ohio reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

Use constitutes acceptance of General Website Terms and Conditions | Privacy Statement. Some or all of this information may be added to your permanent account record and may be used for research purposes. Subscribing to AEP Ohio alerts gives you instant notification for: Enroll in alerts to be eligible to win.

Weather & Storm Center Learn how CenterPoint Energy restores power after a storm, how long you should prepare to be without power, and how to stay safe. Here at SP Energy Networks, we make it easy for you to check if there is a power cut in your area . the posting of a revised privacy policy constitutes your consent to the revised policy. Subscribing to I&M alerts gives you instant notification for: Pay Online for Free with Paperless Billing, Downed wires that may be sparking or near water. During and after the storm, keep doors and windows closed. Learn more about the estimated time of restoration. Smart grid technology and enhanced security through wirelines radar technology provides increased efficiency as well as physical and cyber-security. Going underground is reliable, but it won’t stop all outages.

Report Outage.

Putting power lines underground is not Alabama Power’s decision. and helps us prioritize work. Turn off major appliances to prevent overload when the power is restored. Throughout the site or app, we may provide links to resources and sites that are not part of AEPOhio.com or the AEP Ohio customer mobile app. HOUSTON — Stormy weather can sometimes mean power outages in Houston. This Privacy Policy does not apply to those resources and sites. Avoid opening refrigerators or freezers. Food can be kept cold for 1-2 …

But we do encourage customers to also report their outages on our website, their Alabama Power smartphone app or by calling us at 1-800-888-2726. Use our Virginia power outage map to learn more.
Power Cut in Your Area? Never use charcoal or other fuels in unventilated areas. The information you provide to us will be used to respond to requests you may make for services. If several appliances start at once, it may overload circuits. Once the system lets the operator know which lines are out, the operator will not turn that line back on until repairs are made. Learn more about the estimated time of restoration and how we restore power. AEPOhio.com and the AEP Ohio customer mobile app (com.aep.customerapp.aepohio).


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