I have attached screen grabs of the doorbell videos to show the changes (4 screen grabs combined into two files due to the attachment limit): I purchased and installed my Ring Pro video doorbell last Summer. They tried to tell me to turn my porch light off – which police departments do not recommend because it is well known that criminals prefer to work in the dark. He's a nice person, but he has no knowledge of how Ring doorbells work. If darkness turned the night vision on, then brightness should turn it off. It features better night vision, sharper video and a battery pack. It's not a want, as one of the managers claimed. I also cleaned the porch light's glass fixture. It is a design flaw. The night vision shouldn't be impacted by whether or not the Doorbell is hardwired and receiving a trickle charge from the existing doorbell circuit. Yes. Ring Video doorbell Night vision will NOT work when connected to existing doorbell circuit. Ring today announced a new Ring Video Doorbell with improved night vision, updated motion zones, support for 1080p HD video, and a new solar … Video doorbells and smart home security cameras share a number of similarities, including HD footage, access to cloud or local storage, night vision, two-way audio, and compatibility with smart assistants like Alexa and Google Assistant. No more night vision! My ring doorbell 720p works perfectly at night in color. At present, the night vision mode on Ring devices is monochrome. Would you mind sharing an example of the night vision not working? I have been waiting, hoping that Ring would see the mistake they made and resolve it.

It activates the night vision based on how dark it is, as the night vision will not activate if there is sufficient light in the Doorbell's view. Ring rolled out color night vision to its wired security products featuring cameras such as the Video Doorbell Pro and Spotlight Cam Wired. We know what would fix it. When I shined the light at the doorbell, I could hear an audible click as the night vision shut off. For example, could they have put it on a separate chip that cannot be controlled by a firmware upgrade? @canada1r Thank you for sharing those screenshots here. And I suspect Ring knows this which is why they have not addressed this problem. Then the videos became very dark. I'll add my vote. For scenarios like these, I recommend looking into our wedge or corner kits on our accessories page, if settings have not helped. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. It's a BUG FIX! I regained video when I put the tape back on. For example, if there is a bright porch light on within the Doorbell's view, the night vision may not activate compared to if there is no porch lighting. Buy Ring 1080p Video Doorbell 2 with Night Vision featuring Camera & Doorbell to Monitor Front Door, 1920 x 1080 Resolution, Night Vision Functionality, 160° Field of View, Motion Detection with Adjustable Zones, Two-Way Audio & Noise Cancellation, Hardwired and Battery Powered, 2.4 GHz Wi-Fi Connectivity, iOS, Android, Mac & Windows Compatible, Free Ring App. Equipped with night vision, you don’t need to worry about seeing a late-night visitor. This is not how night vision is supposed to work. This will improve the colorization of the picture in areas that are sufficiently illuminated. I also did the flashlight trick someone else suggested in this thread. We know why. If it worked right, we wouldn't have this problem. When the night vision enables, the IR emitters, in addiition to my porch light, washes out and blurs the captured image dramatically reducing  the value of this video doorbell. Real time alerts: Each model will send you alerts in real time when the camera sees movement in your yard. The close object is set to extreme white (regardless of its true color) and the midtones are set extremely dark.

"I recommend looking into our wedge or corner kits on our accessories page", This is almost hilarious, you want people to spend more money on something that is quite expensive for what it provides which simply does not work. I'd suggest performing a reset and a new setup of the Doorbell to try and correct this concern. The porch light is super bright.

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