Hi all, Just installed my Ring 2. Installing a hardwired doorbell is a project that almost anyone can do successfully. I finally got around to hardwire my Ring Doorbell 2. The doorbell is online on battery registered to this account so you should be able to check it remotly. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Are you kidding me! I live in a cul-de-sac and get hardly no activilty and the battery still discharges. SERIOUSLY! So please tell me why it's not charging! This has resulted in longer than normal wait times. I called customer service, they advised me to reset it, which I did and did not make any difference. I wired the doorbell and the app showed "hardwired".

Ok, I can understand that to some extent, but that is not the case here! Yes the doorbell decided all of a sudden to go only battery mode even if it has current measured all the way to the screws on the back.

I spent 1hr and 40 minutes on the phone with "Ty". I'M TALKING TO YOU RING SUPPORT MAN IN ARIZONA AND ALL OF RING/GOOGLE/ALPHABET. Is there a way to create a ticket to get a technician to tell me what he thinks? I have Ring Door Bell 2, I hard wired it with 16volt/30mV transformer, the Ring app said it was hardwired. Yes the battery lasted quite a long while but once it stops, it stops. When I push the Ring’s button my house doorbell rings normal. The issue is with the HW/SW!!!!!! Nothing causes it to go Hardwired. I wish you luck, Ring Support are nice to you face but a complete waste of time.
Only wired option: The Ring Video Doorbell 2nd Generation can be either hardwired or battery operated. And Ring does not want to own up to it. This is why people will slowly move to another Video Doorbell brand. Explain that away too. Worthless. And answer a couple of questions they already covered with me on the phone! Since it was previously hardwired and no longer is, I recommend following up with our support team on this concern. I finally got around to hardwire my Ring Doorbell 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There is a reason they have the two modes, "Battery" and "Hardwired", so you can tell what mode it is in! Insert the battery back into the Ring device. Never went hardwired ever again. Ring Doorbell 2 not showing "Hardwired". Was hardwired and working that way.

Checked it the next day, back to battery. anyone else had this happen? So I bought a transformer that is 12-24V AC. With the Pro version, you only have a hardwired option. https://www.tomsguide.com/reviews/ring-video-doorbell-2nd-generation Because all Ring Support does is waste your time and then send you on your way when you have lost all hope they will do the right thing!

I wired the doorbell and the app showed "hardwired". Nicest guy but did NOTHING! Please give our support team a call at one of the numbers available here. I measured the wires and the doorbell (measured on the screws on the back) is getting about 25V. @brynjarsj As we are a neighbor to neighbor support forum, we are not a direct line to support and I'm unable to assist with creating a ticket for you. Same exact issue.

I am completely disenchanted with Ring. We're taking additional steps to protect our team and help reduce the spread of COVID-19. 19.14Vac at the screws. The battery should last at least 6 months, depending on how often the doorbell is used. I came into the support call with FACTS. If I hardwire my Ring Doorbell to my existing doorbell, do I still have to charge the battery? That worked for a few days, then I got a battery low warning and I see the battery is back on "battery". Feel free to come back and let us know how it goes, as your answer may help other neighbors! You know what boils my blood even more? Worked fine prior but I got sick of the battery dying and not capturing anything. How to Hard-Wire a New Doorbell. When it was first connected, the Ring Doorbell went to "Hardwired" so great! They said, if there is too much activity the trickle charge can't keep up with the discharge. Battery Power This clearly was a diversion tactic to get me off the phone after they exhausted everything they could think of. Hey @brynjarsj. The battery will be fully charged if the light on top turns green, and there is no orange light.


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