If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I got him on the phone to verify the cancel. Upgrade to a more expensive cell phone that did not work at all. Jitterbug Phone Reviews Complaints information. P.O.

I am a retired attorney, and were it not for my present age and problem, I would gladly have contested your charge; in 35 years of practice, I had never encountered such shoddy treatment by a reputable company. Research complaints at our website. I told him that you should have done that in the first place! I have read the jitterbug blogs. Did they have access to the fact that my dad had moved to AT&T? SPRING HILL, TENNESSEE -- I got a Jitterbug for my dad. I ran into a lady at the airport as I was fiddling with my mother's jitterbug.

And that was because unknown entities text him and opening and reading them charges him 50 cents apiece.

Nevertheless, I would recommend Jitterbug. I am contemplating getting rid of this one. Jitterbug rep said they would collect the final payment. I cannot recommend the Jitterbug, since it is so expensive to start with and they make you pay for replacements "that may just not activate in your area". I saw your post today and hoped I could personally discuss your concerns with you. Thank you for your time in advance.

Jitterbug/Greatcall claims to have a very large coverage area because they have service agreements with most of the major cellular providers, including ATT.

Service went well for the first year.

I need to know why the contacts won't copy except the two manufactured names - after that it quits connecting. BBB remains operational and focused on serving our business community. For some reason, they keep him. They are not jitterbug!!! Erika Neblung, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. The reps they hire work in three different states, Michigan, Utah and California. I get good service from them. I was able to call him and he could call me. The one thing that is a problem is that he doesn't use texting and I noticed there were charges for texting on the phone.

I have it for a year and a half now and I take it with me when I go somewhere for emergencies or in case I need to call my son. He used to have a flip phone before and he liked it. But, he could hardly find a flip phone.

When I am on the phone, they tell me that they cannot hear me so I move. Yet they called my mother 3 months in and did not bother to call me till they finally cancelled the bill at 5 months past due at which point they somehow remember that I pay the bills and call me for payment. Even though he does not use it very often, it was good when I was away. My brother had the phone for 10 days and used, maybe, 20 minutes of air time. I enclosed the amount billed and informed Jitterbug, in writing on the bill, to cancel my service. The list goes on! They make their phone sound like a good deal but it isn't. months’ service, with the threat to have a collection company start action against me. Do yourself a favor and complain to the BBB.

NO REFUND of the credit card charges was provided after one month. The reason, I was told from the agent was because he was jealous that Dan or David (i forgot his name) was quickly moving up the ladder and he wanted to get rid of him, The CS Director would bring people into his office and pry for ANY reason to fire him, he would threaten agents and even create "deals" with them to turn on Dan/David so they could keep their job or even move up the ladder. When i saw the Ads by John Walsh on TV, i knew he was lying as well as both the companies who own this phony device, Great Call and Best Buy. AARP sponsors: what a laugh!

I was in the hospital when this happened so there were witnesses. Nothing works and it is all a scam and con to sell to the elderly and disabled. He also has two motherless teenage daughters. Why didn't you read this website first before buying a Jitterbug phone? I also bought a whole lot of airtime minutes before I found that my Jitterbug phone wouldn't work in an ATT service area where I spend 6 months of the year. The complaints are too many to be recorded at this point. They don't provide itemized billing statements. Beware!!! Their Agent checked with his supervisor, who approved the refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Reception is mediorce, at best. However, it turned out to be a refurbished phone that never worked right. I would always try to get somebody that was technically-inclined and have them over here and look at it with me so that I knew what I was doing.
I began to pry and ask why, because he was probably the best customer services/technical support person I ever met.

It is now 12/27/19. That was the final straw and I didn't call back. It takes messages and still has minutes, but the calls go straight to voicemail. Get the conversation started by calling today.
My name is Sue Weaver, and I’m the VP of Customer Service at GreatCall, creators of the Jitterbug cellphone and service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GreatCall / Jitterbug. There was NEVER a time where my questions/problems weren't addressed in a timely manner.

I am 92 years old and I am the sole caregiver of an 89 year old wife who is in an advanced Alzheimer state, and I do not want to be bothered further, so I sent a check for the sum demanded, but I am left with a bad taste in my mouth concerning the ugly treatment by your service department. I was unable to talk to my daughter who lives in Germany..A tenant Virginia I live with My niece a lawyer who lives in VA I purchased Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests.

Jitterbug’s parent company, GreatCall, offers U.S.-based customer service when you call 800-733-6632. But I'd tell people that it's gonna be an extra five bucks for all of the text fees and stuff. Everytime I question this it was either a

They always needed to go to a "higher source". In the event of an emergency you can press the SOS button and the phone will automatically begin dialing the 4 numbers you have preset (like 911 or your doctor, etc..)until someone answers. It had the rubberized padding on it so it wouldn't get broken easily. I keep it in my pocket to dial 911 or somebody if I need them if I can't get back home. Looking for more information? Well, the minutes roll over, they say, so it’s not a problem. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location.


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